RETURN & REFUND POLICY

Last Updated: July 15, 2026

At Desklure, customer satisfaction is important to us. We want you to feel confident when purchasing desk décor and workspace accessories from our store.

This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related concerns.

1. 30-Day Return Policy

Desklure offers free returns within 30 days.

The 30-day return period begins on the date your order is delivered to the shipping address associated with your purchase.

To request a return, please contact us at:

Email: support@desklure.site

Please include your order number, the email address associated with your order, and a brief explanation of your return request.

2. Return Eligibility

To be eligible for a return, the product should generally:

• Be returned within 30 days of delivery
• Be in its original or reasonably preserved condition
• Include the original packaging where reasonably possible
• Include any accessories, components, or items originally supplied with the product
• Not show signs of intentional damage, misuse, or unauthorized modification

We understand that customers may need to inspect a product after delivery. Reasonable inspection does not automatically make an item ineligible for return.

3. Free Returns

Eligible returns are free of charge.

Customers should contact our support team before returning a product. We will provide return instructions and, where applicable, information regarding the appropriate return method.

Please do not send products to our business address without receiving return instructions from our customer support team.

Unauthorized returns may experience processing delays.

4. Refunds

Once an eligible return has been received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund has been processed by Desklure, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

These external processing times are outside our direct control.

5. Damaged or Defective Products

If your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or other reasonable evidence showing the problem, when requested

Our team will review the information and provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another suitable solution.

6. Incorrect Items

If you receive a product that is different from the item ordered, please contact us at support@desklure.site.

Please include your order number and clear photographs of the product received.

Once the issue has been verified, we will work with you to provide an appropriate resolution at no additional cost, where applicable.

7. Missing Items

If an item appears to be missing from your order, please first review your shipping information and any available tracking details.

Some orders may arrive in separate packages.

If you still believe an item is missing, contact our customer support team for assistance.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.

If an order can no longer be cancelled, you may request a return after delivery in accordance with this policy.

9. Refund Processing

Approved refunds are initiated by Desklure after the applicable return or claim has been reviewed.

The time required for a refund to appear in your account may vary depending on your payment provider.

10. Contact Us About a Return

For all return and refund inquiries, please contact:

Desklure
Email: support@desklure.site
Phone: (604) 374-2349
Address: 423 22nd Ave W, Vancouver, BC V5Y 2G6, Canada
Website: desklure.site